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For policyholders

Learn how to find and settle into your temporary home on the Sinistar platform.

Overview & support

How does relocation with Sinistar work?

The step-by-step guide to relocation with Sinistar.

Do I have to get insurance for my relocation?

Learn more about insurance requirements.

How Sinistar Approves Accommodations and Verifies Hosts

We review every listing and verify every host before you book.

How to reach your Sinistar agent

Here's how to find your agent's contact information.

Correcting or changing information

Here's how to change your contact information or housing search criteria.

Reporting a problem

Here’s what you should do if you encounter a problem.

During your stay

Receiving entry instructions

Find out how you'll receive them and what they include.

What should I do if the accommodation is not clean when I arrive?

What you should do if the space isn't up to standard.

Communicating with the host

Find out how you can reach your host.

Can I extend my stay?

Here's what you need to know about rental extensions.

Can I change accommodations if I’m not satisfied?

Here's what happens if your accommodation does not meet your expectations.

After your stay

Leaving the accommodation

Are you ready to return home? Follow these tips for a smooth departure.

What to do if something becomes damaged during your stay

Learn what will happen based on the source of the damage.

What if I forgot items at the accommodation?

You can recover them in person or by mail. Here's how.

Costs, payments & cancellations

Who pays for my temporary accommodation?

Find out who is responsible for the cost of your relocation.

Do I have to pay a security deposit?

Here's what you need to know about security deposits.

Understanding deductibles and rent

What's covered, when payments are due, and how to pay.

Cancelling Your Booking with Sinistar

When you can cancel, how to request it, and any charges that may apply.

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