Learn how to list and manage your property on the Sinistar platform.
Last updated on 14 Aug 2026
In your entry instructions, explain how to access the accommodation. Be clear and accurate so as to avoid any misunderstandings.
The unexpected can happen to anyone. By having a Plan B, you avoid your guests having the bad luck of being stuck outside.
If you are greeting them in person, think about choosing an emergency contact, who could be there should any problems arise. If the guests are entering your place by themselves, plan to have an alternative for unlocking the door.
It can be difficult to feel at ease in a new environment. To make the lives of your guests easier, why not leave general written instructions for your accommodation? Include instructions for your appliances and devices and specify how to contact you if any problems arise.
Be on time and courteous with guests. Make sure they feel at ease and safe in your accommodation.
You can give them a short tour of the accommodation to show where the following are:
Spare sheets
Household products
Fire extinguisher
Waste, recycling and compost bins
Don’t stay too long though. Displaced policyholders are often worn out and need calm to recover.
These items let guests enter the accommodation on their own. In both cases, people simply key in a 4- or 6-number code. The smart lock unlocks automatically, and the box opens, providing access to keys.
Handwrite a note in their name to add a personal touch. This will definitely be appreciated!
Our team is here to help you.